Contact & questions

Get in touch with us

Maddie Hatter Bakery Logo

Maddie Hatter Bakery

Baking sweet memories daily. Reach out for any questions reguarding our treats, other inquiries or just to say hello!

GDA ID: 6360023
Text or Call +1 (770)376-5060

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Questions? Weve got answers

Everything you need to know before ordering

How do I place an order?

Browse our menu. For custom cakes, submit and inquiry and we will be look over it and reach out to you with final approvals. For all other treats, fill out the order form, once we receive your order, an invoice will be sent to you. We require that any changes to the order and full payment must be received at least 48 hours before scheduled pick up or delivery time in order for the order to be completed. Unpaid orders will not be made.

Which payment options are available?

We accept all major credit cards, apple pay, amazon pay, cash app, and bank payments.

How can I reach customer support?

We can be reached via phone(text or call) at 770-376-5060 or via email at maddie@maddiehatterbakery.com. You can also fill out the Contact Form and we will reach out to you.

Can I change or cancel my order?

You can modify or cancel your order up to 48 hours before your scheduled pickup or delivery. After payment is made and/or that 48 hour window is closed, no changes to orders can be accepted.

Do you offer refunds?

Refunds are available for cancellations made within our policy window. Please review our terms for details.

What customization options do you offer?

Choose from a variety of flavors and buttercreams. For custom cakes you may also choose one of our delicious fillings. You can also ask for custom designs. Our team will review your order submission and reach out to you regarding in inspiration photos you may like to be used.

Need more help? Were happy to assist.